Virus Removal

Virus and Malware Removal Service

Is your PC infected with spyware or a virus? Worried about your existing data and files?

What are computer viruses?

Computer viruses are malicious programs that are designed to spread from one computer to another and to interfere with normal computer operation. Viruses can range from harmless to destructive with the more dangerous variants causing data loss, identity theft, data damage and system failure.

What do viruses do?

Through the course of using the Internet and your computer, you may have come in contact with computer viruses. Many computer viruses are stopped before they can start, but there is still an ever growing concern as to what computer viruses can do and the list of common computer virus symptoms.

A computer virus can corrupt or delete data on your computer, use your email program to spread itself to other computers, or even erase everything on your hard disk.
Computer viruses are often spread by attachments in email messages or instant messaging messages. That is why it is essential that you never open email attachments unless you are expecting it and know who it’s from. Viruses can be disguised as attachments of funny images, greeting cards, or audio and video files.

What happens when I’m attacked?

Your browser is hijacked and you find yourself getting redirected to unknown webpages. The redirected search results are filled with ads and/or objectionable content. Also, you will possibly be overwhelmed with popup advertisements that have nothing to do with the web site you are visiting.

New toolbars are added on your web browser without your consent and appear every time you restart your PC even though you thought you removed them.

You continually receive system warnings and error messages, claiming that your system is infected or unsafe and asking for money to buy the license to remove the so-called detected infections.

You notice that your computer is hijacked by fake antivirus software blocking your Internet access or modifying your data and files, while the current protection applications like Kaspersky cannot detect it.

What not to do.

Don’t pay for that pop-up anti-virus software that will “get rid of those 700 trojans” it’s telling you about. They won’t repair your PC – they just want your credit card details.

Do not attempt to install any anti-virus software. These infections are clever enough to make themselves invisible to newly installed anti-virus software as they instruct the program to exclude it from its detection scan. You’ll just be wasting your time – and money.

How do I remove the virus/malware/spyware on my computer?

The first thing I would say is, “Don’t Panic!”

The second is, “turn off the machine.”

If you have any type of virus or malware, don’t waste your time trying to delete it from the your machine while it’s being used. That won’t work. Unless you follow a set prodedure with the correct tools, a virus will replicate itself and you’ll be back to square one again. Just shut it down and contact me.

I will diagnose the issue at no charge. I will be able to identify the type of virus/malware that is affecting your computer/laptop and let you know my recommended course of action.

You can then decide how you want to proceed.

What does the virus removal service do?

My virus removal service will remove the virus/malware/spyware from your computer for a low fee – average cost is about £35 – without you having to do anything.

The service is guaranteed and, in most cases, it can be done in the comfort of your home so you can sit back and watch as I carefully remove the infection from your computer.

With more complex viruses, the process can to 3-4 hours or more to remove. If the diagnosis is of that type of infection, then I will conduct the clean at my office while you are able to get on with your day. I will call or a text you once your issue has been resolved to arrange the best time to return.

In most cases you’ll get your machine back as it was before the virus attacked your computer. On rare occasions the damage can be such that I may have to re-install the operating system, hardware drivers, software, etc. If that is the case, as it will entail an additional fee, I will discuss it with you before proceeding.

A word or two about buying anti-virus software

Microsoft Windows has come with anti-virus built into it since Windows 8. You therefore, do not have to buy additional software. Whilst the built-in software is not the best, it is more than adequate to do the job it is designed to do. All anti-virus software gets beaten at some point – none of them are bullet-proof.

Do however, beware of that trial copy of McAfee that came installed on your new PC… it will stop working after the 30 or 60 day trial period, so either uninstall it or pay for it. My advice would be to uninstall it and not even bother with the free trial. Just let the built-in anti-virus do its job without the additional overhead of more software. At the end of the day the best protection is just to be careful and not be so trusting. If in doubt – don’t click on it!

As mentioned above, if your computer is already infected, do not attempt to install a “better” anti-virus.